Digitalisation World

NEWS

Kyndryl introduces new platform, Kyndryl Bridge

Published in AI IT Management + Service

Platform brings transparency, order, and greater access to the latest technology innovations for customers.

NEWS

ServiceNow unveils the Now Platform Tokyo release

Published in IT Management + Service

Latest Now Platform update includes features that empower people to do their best work, create seamless experiences, and accelerate innovation at scale.

BLOG

Getting your app portfolio in shape: Why observability is essential for running modern apps

Published in AI IT Management + Service

By Marc Zottner, Global Application Modernisation Lead, VMware.

NEWS

Riverbed launches Alluvio IQ Unified Observability Service

Published in AI IT Management + Service

New cloud-native, SaaS-delivered service to help IT teams address the challenges caused by today’s complex IT environments, resource constraints, and data silos through AI and machine learning.

NEWS

Rising customer expectations makes “exceptional” the new service baseline

Published in AI Digital Business IT Management + Service

New Zendesk study shows 66% of customers are less patient than last year, while 64% of companies say customer service has a direct impact on business performance.

NEWS

Two-thirds of European SMBs yet to fully optimise their business for hybrid working

Published in AI Digital Business IT Management + Service

New Dynabook research shows almost half of European SMBs are losing at least 12 working days a year per employee to IT downtime.

Park Place Technologies introduces “First-Time Fix Guarantee”

Return trip to correct same issue on same device will receive one-month credit.

89% of businesses plan to host tech off-premise

Remote and hybrid working is driving a permanent shift in how businesses are organising their tech. Dependence on on-premise infrastructure, to support a full capacity office, is no longer required, shows survey.

Liquidware invests in further EMEA expansion

2019 set to be the year of adaptive workspace management.

Freshworks and Pink Elephant EMEA join forces

Pink Elephant EMEA becomes a Freshworks-authorized reseller and implementation partner to bring refreshing IT Service Management to elevate employee engagement.

Acquisition accelerates industrial digital transformation

AVEVA, a global leader in industrial software, and OSIsoft, a global leader in real-time industrial data software and services, have announced an agreement for AVEVA to acquire OSIsoft for $5.0 billion. AVEVA and OSIsoft will combine their complementary product offerings, bringing together industrial software and data management to help customers in industrial and essential organizations accelerate their digital transformational strategies as efficiency, flexibility, sustainability and resilience become increasingly urgent requirements for customers.

C-level execs struggle to measure business capacity

Precursive, UK provider of the resource management and OpsTech solution, has published research that reveals only 15% of C-suite executives can accurately measure business capacity - defined as the volume of work that can be handled by an organisation.

Latest Video

Stephane Zantain on Customer Engagement

Stephane Zantain, Head of Customer Engagement, Europe, at Capgemini Invent, explains why customer engagement depends on being able to recreate one-to-one relationships despite complex touchpoints.

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IT Management + Service

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