NEWS

Puppet by Perforce: Here’s why nobody’s really ready for NIS2

Despite being published in late 2022 and coming into effect in January 2023, the second Network and Information Security Directive (NIS2) is taking the European Union by surprise. Weeks after the 17 October deadline, the majority of member states haven’t transposed it into their written laws — a necessary step for organisations in those countries to know the expectations and penalties. The story of NIS2 is, in some ways, the story of all compliance regulations – and in some ways, it’s...

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NEWS

Diversity in tech is on the up – but there’s still more to be done

Talent and training partner, mthree, which supports major global tech, banking, and business clients to build job-ready teams, has revealed the encouraging findings of its fourth annual Diversity in Tech research report.

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NEWS

The King’s Trust selects NinjaOne

Renowned non-profit transforms and simplifies its IT operations and efficiency with NinjaOne.

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NEWS

Automation, self-Service, and SLAs are keys to ITSM efficiency

Findings from the SolarWinds 2024 State of ITSM Report showcase several more effective methods for up-levelling ITSM.

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NEWS

Less than half of digital initiatives are successful

On average, only 48% of digital initiatives meet or exceed business outcome targets, according to Gartner, Inc.’s annual global survey of more than 3,100 CIOs and technology executives, and more than 1,100 executive leaders outside of IT (CxOs). A cohort of CIOs and CxOs, known as the “Digital Vanguard,” has the highest achievement rate, where 71% of their digital initiatives meet or exceed business outcome targets.

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NEWS

Freshworks unveils AI Agent to improve the customer and employee experience

Deployed in minutes without code or consultants, Freddy AI Agent delivers fast time to value, autonomously resolving 40%+ of beta users' tickets.

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JumpCloud’s latest research reveals that admins are hungry for an open directory platform...
New federated cluster management offering eases security compliance with centralized policy...
Qualys, Inc. has introduced its global IT Asset Inventory (AI) Cloud App, which provides Security...
Satisfaction with IT service desks improved in 65% of businesses following COVID-19 lockdowns;...
Contact centre leaders report empathy leads the way, hybrid models will be the future, and...
Integration of PRTG Network Monitor with Martello’s Savision iQ provides network administrators a...
Latest Video

Stephane Zantain on Customer Engagement

Stephane Zantain, Head of Customer Engagement, Europe, at Capgemini Invent, explains why customer engagement depends on being able to recreate one-to-one relationships despite complex touchpoints.

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