We would like to keep you up to date with the latest news from Digitalisation World by sending you push notifications.
New report finds that AI-enabled chatbots are the least satisfying customer experience and most likely to cause annoyance.
Read More
Sustainability focused tech disruptor launches ‘as-a-service’ model to tackle e-waste crisis head on.
Read More
ManageEngine has published the findings of its latest research. It found that almost all organisations globally (94%) are on the path to decentralisation of IT. In stark contrast, however, almost a third (31%) of companies in the UK have no plans to decentralise IT.
Read More
Mitel has shared the findings of a business communications research survey conducted by analyst research firm Techaisle, which unveils crucial insights into the wide-ranging needs of organisations seeking to modernise their business communications to support hybrid work.
Read More
Microsoft expands Microsoft Viva platform to connect employees to company culture, business goals and one another.
Read More
75% of business executives are using artificial intelligence for customer experience (AI for CX), but only 20% of business executives rate their own contact centre as delivering industry leading CX, according to latest research by Davies Hickman for Odigo, a leading global provider of Contact Centre as a Service (CCaaS) solutions. The findings also reveal European executives see investing in cloud and AI as becoming central to CX strategy.
Read More
Competing priorities and skills shortages in IoT, AI/ML data science and robotics undermine potential progress in IT/OT convergence and security.
Read More
Employees from organisations with high quality DEX report over 75% less downtime and are 30% less likely to leave their employers.
Read More
The balance of deploying secure applications vs. time to market continues to be the biggest risk to organizations.
Read More
While 84% of global executives believe responsible AI (RAI) should be on top management agendas, only 25% have comprehensive RAI programs in place, as shown in a joint study published today by MIT Sloan Management Review (MIT SMR) and Boston Consulting Group (BCG).
Read More
The Trust has selected BridgeHead’s HealthStore® Independent Clinical Archive to underpin its application decommissioning programme whilst ensuring all data remains accessible throughout its 25-year retention period.
Read More
A new report by MIT Technology Review Insights explores how global organisations are reassessing their customer experience (CX) workforce and processes in the post-pandemic era.
Read More
76% of USA and UK respondents have experienced an API security incident in the last 12 months.
Read More
CIOs must take time to consider “what if” scenarios to avoid being blindsided by social, behavioral and technological disruptions, according to Gartner, Inc.
Read More
Rackspace Technology has revealed that over half (59%) of global IT leaders cite cybersecurity one of their C-suite’s top-three business concerns, ahead of issues such as inflation (51%) retaining and hiring talent (45%) and supply chain/logistics management (45%), according to a new survey of 1,420 global IT professionals conducted by Rackspace Technology.
Read More
