NEWS
Transforming Customer Experience: A Tech-Powered Evolution in Customer Support

Customers are the lifeblood of any business. But with today’s customers having more choice than ever before, this is putting pressure on organisations to deliver a strong customer strategy that sets them apart from their competitors. Any organisation that wants to live by a strong customer...

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NEWS
MLOps and LLMOps – How do they differ?

By Aleksandra Sidorowicz, Machine Learning Engineer at Future Processing.

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NEWS
How to achieve incident management best practice

By Jere Jutila, Director of Business Development at Miradore.

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NEWS
What is Generative AI and is it the Way to AIOps?

By Lori MacVittie, F5 Distinguished Engineer.

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NEWS
Efficient IT management: maximising output with minimal resources

By Jeremy Rafuse, Vice President & Head of Digital Workplace at GoTo.

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NEWS
Top trends to watch for in IT Service Management

By Phil Fox, Principal Customer Success Advocate at Adaptavist.

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NEWS
2023 IT Services Predictions and Trends

By Colin Blumenthal, Vice President, IT Services, Sharp Europe.

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Videos

Eric Johnson, Chief Information Officer at PagerDuty, discusses the findings of the company’s recent Generative AI survey, explaining how many organisations remain mistrustful and nervous of the technology,...
Alexander Troshin, EMEA Product and Marketing Manager, Enterprise and HPC Server at AMD, outlines the energy efficiency challenges facing the data centre industry, with particular reference to power-efficient...
Chris Maclean, CEO of Open Energy Market, provides some great insights as to how data centres can leverage energy efficiency and sustainability initiatives not only to meet environmental goals but also to gain...
Dr. Alyson Freeman; Customer & Innovation lead, Sustainability & ESG, Dell Technologies, discusses the sustainability challenges facing the data centre industry and some of the ways in which the facility...

News

CyberArk has signed a definitive agreement to acquire Venafi, a leader in machine identity management, from Thoma Bravo. This acquisition will combine Venafi’s best-in-class machine identity management...
Provides an end-to-end solution for global device management.
Mendix has formed a partnership with Snowflake, the Data Cloud company, to enable the enterprise to activate and drive maximum value from their data through low-code application development.
2023 was a strong year for LTO tape technology with a record 152.9 Exabytes* (EB) of new LTO capacity shipped.