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Hospitality platform prioritises the customer experience

Kinesh Patel, the Chief Technology Officer and Co-Founder of SevenRooms., explains how a combination of data, personalisation and automation is providing a digital dividend for the restaurant and wider hospitality sector as it seeks to optimise both the customer experience and post-pandemic flexibility and profitability.

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Capturing ESG data – the challenges and opportunities

Or Lenchner, CEO, Bright Data, discusses the growing importance of ESG data, outlining the challenges of accessing, collecting, collating and analysing the many available data sources, and suggesting that improved government guidance and regulation is the way forward, along with the right analytics solution.

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SDC Channel Summit promises valuable MSP insights

Conference Chair Ian Luckett outlines the content of the second virtual SDC Channel Summit event, taking place 10-11 May. A mixture of keynote presentations, roundtables and panel discussions promise to produce plenty of valuable insights for Channel companies dealing with the challenges and opportunities of digital transformation.

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Sustainability becoming a major Channel focus

Michael O’Hara, Group Managing Director of DataSolutions, a distributor of transformational IT solutions, talks through the results of the company’s Channel sustainability stock-take survey, revealing how companies are losing out on contracts if they can’t demonstrate their environmental credentials, how the Channel is beginning to address its sustainability responsibilities and highlights the success of DataSolutions’ Techies Go Green initiative.

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The benefits of harnessing network data

Sudheer Matta, Vice President Product Management AI Driven Enterprise, Juniper Networks, shares some insights from the company’s recent virtual summit – Driven By Experience. A key theme was the importance of using a combination of data and AI, including AIOps, to help improve network resilience, reliability, security and, ultimately, performance.

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Security in the spotlight - Wallix

Phil Alsop, Editor of Digitalisation World talks to Rashid Ali, Enterprise Sales Manager, UK & Nordics, Wallix.

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Digitalisation World Magazine talks to Prolabs

Phil Alsop, Editor of Digitalisation World talks 400G technology and use cases with Ray Hagen - Global Product Line Manager, and Jon Eikel, Chief Strategy Officer, both with ProLabs. The conversation offers some great guidance on how to build out 400G infrastructure, the industry and applications where it is set to make a difference, and ends with a look to the future – 800G networks and beyond!

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Talking Zero Trust Access (Part 2)

DW talks to Pulse Secure’s Chief Marketing Officer, Scott Gordon, about the company’s Pulse Zero Trust Access (PZTA) solution, finding out more about the solution’s components and how it works in practice, before discussing Zero Trust as a concept in more detail.

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Talking Zero Trust Access (Part 1)

DW talks to Pulse Secure’s Chief Marketing Officer, Scott Gordon, about the company’s Pulse Zero Trust Access (PZTA) solution, focusing on how it helps organisations simplify access management and address hybrid workplace security issues.

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DMSO promises a new level of optimisation when it comes to data centre infrastructure performance

Philip Alsop, editor of Digitalisation World and Data Centre Solutions, talks to Jennifer Deutsch, Chief Marketing Officer at Park Place Technologies, focusing on the company’s evolution from third party maintenance to a broader Discover, Monitoring, Support and Optimise (DMSO) approach when it comes to data centre infrastructure.

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Digital opportunities

In the final part of a three part interview, Ian Vickers, CEO of METCloud outlines the many positives of digital transformation, as he talks to Digitalisation World.

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Why security is so critical right now

In the second part of a three part interview, security comes under the spotlight as Digitalisation World talks to Ian Vickers, CEO of METCloud.

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Towards the next normal in the workplace

In the first part of a three part interview, Digitalisation World talks with Ian Vickers, CEO of METCloud, about the impact of the coronavirus pandemic on the workplace.

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Digitalisation World talks to Conexus Law – Adjusting to life after lockdown.

Digitalisation World talks to Marilyn Heward-Mills, an employment lawyer at Conexus Law – covering workplace advice for the data centre sector, as both employers and employees adjust to life after lockdown.

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Digitalisation World talks to Nexthink about the next generation of its Experience Platform

Digitalisation World talks to Samuele Gantner, Nexthink’s Chief Product Officer, as the company launches the next generation of its Experience Platform, which combines real-time analytics, employee feedback and automated remediation to provide digital employee experience (DEX) management.

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News

Sustainability focused tech disruptor launches ‘as-a-service’ model to tackle e-waste crisis head on.
New report finds that AI-enabled chatbots are the least satisfying customer experience and most likely to cause annoyance.
Allurity has acquired Spanish multinational Aiuken Cybersecurity, as an important step in its journey to becoming Europe's leading cybersecurity provider. Aiuken brings an entire SOC platform spanning three continents, as well as its Cloud Security and SOC-as-a-Service platforms.
Pan-Caribbean networks receive a 10-fold capacity boost for enhanced connectivity.

Expert Opinions

By Adrian Taylor, Regional VP at A10 Networks.
By Victor Bonet, Business Development Manager Printing & Supplies at Tech Data.
By Paul Anderson, Cloud Services Business Manager EMEA, Ricoh Europe.
“If you digitise a flawed process, you get a digital flawed process” is common wisdom in 2022 – and it applies to employee training. How can it be done better though? Felix Eichler, CTO and co-founder, Userlane shares some thoughts on how companies have mastered the shift towards digital workplaces.