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Digital Newsletter
Each week our editor Phil Alsop rounds up the most popular articles, videos and expert opinions. We compile this into a Digital Newsletter and send it straight to your inbox every week.
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The Digitalisation World Video magazine contains the latest Zoom interviews with experts in the industry.
Lance Williams, CTO, Distology, provides some brilliant insights into the existing relationships between vendors, distributors/aggregators and MSPs and MSSPs and outlines a future where solutions designed specifically for service providers can ensure that the ultimate customers – end users – are best served by a new Channel model. Lance also discusses Distology’s strategic partnership with Vercara and previews the company’s new MSSP offering, arriving later this year.
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Chloe Cameron, Chief People Officer for EMEA, describes her own role as ‘enabling people to do the greatest work of their lives’ and is responsible for putting the structures into place within the UK to allow Pax8’s employees to be able to provide the best possible service and expertise to business’s partners at scale and speed. As an active member of We are Tech Women, Chloe speaks confidently and expertly on cultural issues and opportunities within the tech sector, as well as the importance of building business culture and working with staff to get the best out of them.
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Ian Kilpatrick, former EVP of Nuvias and the driving force behind the newly established Tech Channel Ambassadors, explains the thinking behind the organisation – a new Community Interest Company (CIC) created to promote the channel IT industry, and to bolster inclusivity in the sector. Tech Channel Ambassadors aims to raise awareness of career opportunities across the IT channel to those in education, those returning to employment, and those looking to change career, including, but not limited to, career opportunities for girls, BAME, disabled, neurodiverse and disadvantaged groups.
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Patrick Aronson, Chief Marketing Officer and APAC Executive Vice President at Westcon-Comstor, looks at the challenges and opportunities for MSPs and other channel partners around data, as outlined in the company’s recent ‘Bridging the Gap’ research report. Patrick also explains some of the company’s recent data-focused initiatives, including the Partner Insights tool and Tech ConneX.
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Jamie Akhtar, Co-Founder and CEO at CyberSmart, discusses the importance of cybersecurity solutions developed specifically for the SME market and the benefits they can bring to both the Channel and end users themselves. Jamie also outlines the security challenges he sees ahead, which are potential opportunities for CyberSmart and its partners - to demonstrate the value of their solutions during the cost of living crisis and as a means of addressing both the positive and negative aspects of the impending AI explosion.
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Angus Shaw, Sales Director at Brigantia Partners, navigates through the maze of VADs, MSPs and Marketplaces, to explain some of the significant opportunities which await forward-thinking channel organisations as they seek to optimise their cybersecurity solutions portfolios, with the ultimate aim of growing their businesses by helping end users address the seemingly ever-increasing IT security challenges they face.
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Holly Pateman, SVP Product Marketing at Kaseya, discusses the recent Datto State of the MSP: Trends and Forecasts for 2024 Report, which finds a steady transition of traditional VARs to become MSPs, and also highlights the main challenges and technology growth opportunities for the Channel, which include improving the customer experience, vendor consolidation, self-service, storage and cloud. Overall, MSPs are cautiously optimistic as we head into a new year.
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John Hayes-Warren, CEO of Agilitas, discusses the findings of the company’s 2023 Channel Trends report, with customer experience and company culture, combining to provide the Total Experience, as the main priorities for the channel. The report also highlighted the importance of leadership, purpose, alliances, skills and sustainability, as John explains.
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Charissa Jaganath, Head of Responsible Business at IT services business Logicalis, discusses the company’s sustainability commitment as outlined in its CIO Summit: Forging a Digital Path to Sustainable IT. She explains how sustainability and a wider ESG focus is front and centre for both Logicalis itself and its ecosystem of partners and customers.
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Nick Stapleton, Managing Director at ETB Technologies, explains how refurbished IT has a significant role to play in helping organisations meet’s their sustainability goals, whilst also providing the kind of cost-savings which can mean the difference between an IT project getting the greenlight or being written off as too expensive to provision.
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John Hayes-Warren, Agilitas’s Chief Revenue Officer, outlines the company’s plans to make Fiscal Year 2024 a ‘defining year’, with the focus very much on customer experience transformation, underpinned by the three core competencies of inventory assurance, professional services and smart logistics.
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