Customer service is key

NewVoiceMedia reveals nearly half of UK consumers ditched a business last year following poor customer service.

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‘Customer Service 4.0’ at Rolls-Royce Power Systems

A new service and digital strategy to transform MTU’s global customer support.

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Automation accepted in the workplace

The results of a large-scale study of more than 36,000 consumers in 18 countries by Verint® Systems Inc., and carried out in partnership with Opinium Research LLC, reveals that more than 70% of consumers stated there has been an increased use of automation technology—such as artificial...

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Salix Homes joins forces with ANS Group to enhance its digital services

Salford housing association Salix Homes has joined forces with leading cloud service provider ANS Group to further enhance its digital services.

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How robots and digitization will change the way we work

With around 1.8 million industrial robots, the number of robots has reached a new record in...

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Skillsoft introduces All Digital Transformation Courses

North Highland selects Skillsoft’s full portfolio of Digital Transformation courses to enhance...

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Cisco completes accompany acquisition

Cisco has completed the acquisition of Accompany, a privately held company based in Los Altos,...

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Citrix launches 'unified' digital workspace

Digital transformation, cloud and new workstyles are forcing businesses to rethink how and where...

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Cisco showcases the museum of the future at the Natural History Museum

Cisco showcases the power of digital museums at the Natural History Museum.

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Managing cost, time and quality control key

Oracle’s Aconex selected for ease of implementation, security, reliability and multi-system...

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Academia and industry combine to tackle global issues with AI

New AI Network will bring academic research and industry insights together.

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Flexible working patterns drive up IT investment across Europe

76% of organisations across Europe have increased IT and technology budgets this year.

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NEWS
Ryanair goes all-in on AWS

Airline chooses AWS for the broadest and deepest portfolio of cloud services, unmatched...

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'Optimal office' productivity gains could unlock ?39.8 billion GDP for UK and Ireland

Improving workstyle could put the UK on a path to greater productivity and pay for the cost of...

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Minds meet to figure out key questions on AI

Researchers from across Europe met at Brunel University London to nail the key questions to help...

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Videos

Anthea van Scherpenzeel, Senior Sustainability Manager at Colt Data Centre Services, discusses the ways in which data centre owners/operators can make demonstrable progress on the road to Net Zero – with a...
Andy Bevan, Head of Propositions and Strategy Consulting at Daisy Corporate Services, discusses recent research findings which reveal that two-thirds of IT leaders say that legacy infrastructure is creating a...
Jo Debecker, Managing Partner and Global Head of Wipro FullStride Cloud, discusses the ways in which the sustainability agenda is shaping the data centre landscape, with cloud and AI seen as both challenges...
David Williams, Acting Managing Director EMEA, Telstra International, and Kwee Chuan Yeo, Senior Editor, Asia, MIT Technology Review Insights, discuss the findings of a recent MITTR study focusing on AI. It...

Expert Opinions

By Ciaran Luttrell, Head of Security Operations Centre EMEA, eSentire.
By Shadi Rostami, SVP of Engineering at Amplitude.
By Innes Muir, Regional Manager, MSSPs, UK, EIRE and RoW, Logpoint.
By Rosemary Thomas, Senior Technical Researcher, AI Labs, Version 1.