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IT efficiency remains a major objective for enterprises in every sector, all too-frequently undermined by costly or ineffectual implementation of ITSM solutions. Yet ITSM is critical to the future. By Mark Twomey, CEO, Xcession.
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Atlassian has extended its footprint in IT service management (ITSM) with the launch of Jira Service Management, a cloud-based tool. With an aim of bringing IT operations and development teams together to collaborate at high velocity and power digital enterprises, Atlassian has introduced Jira Service Management to address IT support processes more easily.
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Reimagining employee experience, Nexthink empowers organizations to proactively optimize business outcomes by delivering the right services, at the right cost, to every workforce role.
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Element AI significantly enhances ServiceNow’s commitment to building the world’s most intelligent workflow platform, making work, work better for people.
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Research shows implementers tied to vendors sell too many licences or wrong software to customers in a market lacking transparency.
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LM Logs automatically analyses log data, surfaces anomalies and puts logs in context for faster troubleshooting.
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Stephane Zantain, Head of Customer Engagement, Europe, at Capgemini Invent, explains why customer engagement depends on being able to recreate one-to-one relationships despite complex touchpoints.
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