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2023 IT Services Predictions and Trends

By Colin Blumenthal, Vice President, IT Services, Sharp Europe.

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NEWS

Ensono launches Service Mapping

Ensono has launched Ensono Envision® Service Mapping, giving IT organizations insights into their IT estate and application dependencies.

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NEWS

TeamViewer streamlines global IT support at Henkel

TeamViewer is streamlining the remote support in the IT department of the international consumer goods and adhesives corporation Henkel. Thanks to the secure enterprise connectivity suite TeamViewer Tensor, the Düsseldorf-based company was able to simplify its global internal IT support and make it more efficient.

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NEWS

Adoption of AI stalling in IT departments

More than half of IT pros are not using machine learning in their environment.

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NEWS

Rackspace Technology launches Modern Operations

Service offering will provide customers across AWS, Azure, and GCP a 24x7 Unified Support Model.

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The States of Guernsey has partnered with Apogee to modernise IT services with a comprehensive,...
Paessler AG announces the successful acquisition of ITPS Group, with subsidiaries in Switzerland,...
Nasuni introduces File IQ Premium and Ops IQ, revolutionising how enterprises gain insights from...
CA Technologies has marked a major milestone in the company’s autonomous strategy with the...
Charles Stanley is using Sunrise ITSM SaaS to transform its service management and adopt an...
BMC's Control-M helps Tampa General automate data processes for enhanced health care and...
Latest Video

Stephane Zantain on Customer Engagement

Stephane Zantain, Head of Customer Engagement, Europe, at Capgemini Invent, explains why customer engagement depends on being able to recreate one-to-one relationships despite complex touchpoints.

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