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By David Clamp, Managing Director, Merlin Digital Consulting Ltd.
Read MoreNew contract with Civica Digital will help boost customer satisfaction and future-proof the council.
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Two-thirds (66%) of UK consumers would choose text-based channels over speaking with a live person on the phone when it comes to customer service.
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A new report released by Harvard Business Review Analytic Services in association with DXC Technology, reveals that companies expect pressures from digital technology disruption to accelerate and intensify, yet worry that organizational inertia and resistance to change will hold them back.
Read MoreDXC Technology has launched DXC Agile Process Automation (APA), a new digital platform that combines cloud and robotic process automation (RPA) with embedded artificial intelligence (AI) to enhance a company’s business processes.
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Nearly two thirds (61%) of channel businesses are looking for new companies to partner with between now and 2020. This is according to research carried out by OnePoll, commissioned by Agilitas, the leading European innovator of customer driven IT channel services.
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Huawei helps the Jumeirah Group build a robust and agile IT department to support the rapid business expansion of the group.
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