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Leading CX strategies with thoughtfulness

Customer service has quickly become a key differentiator as a result of changing consumer behaviours during the pandemic. Personalisation from brands is in the spotlight and many organisations are adopting personalised customer experience (CX) strategies in order to deliver relevant messages to audiences. By Brian Atkinson, GM & VP at Five9.

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The trend to co-managed IT service delivery

The Covid-19 pandemic has triggered a shift in how enterprises manage their IT. By Bob Petrocelli, CTO, Datto.

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End-user devices are no longer just an IT decision

By Nick Offin, Head of Sales, Marketing & Operations at Dynabook Northern Europe.

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Kyndryl and WPP, the creative transformation company, have created a modern, digital workplace...
61% of NHS frontline staff surveyed think that their managers don’t have access to adequate tools...
A majority of companies have implemented or plan to implement a hybrid work model moving forward....
Demand for digital automation skills has more than doubled since 2019, according to new research...
BMC has published the results of its 2018 Mainframe Research Report, revealing increasingly...
PagerDuty has launched new capabilities and upgrades for the PagerDuty Operations Cloud.
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Huawei Agile Solution Improves Jumeirah Group

Huawei helps the Jumeirah Group build a robust and agile IT department to support the rapid business expansion of the group.

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