NEWS

COVID accelerates demand for gig-driven customer support models

Report by GigCX platform provider Limitless shows customer service has helped supplement ‘gigger’ income and had a positive impact on mental wellbeing, during COVID.

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NEWS

No Going Back? Demand for hybrid working intensifies

Fujitsu research finds 85% of the C-suite and 71% of employees believe hybrid working will make their organisation more resilient and better equipped to survive economic issues.

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NEWS

Drax Group deploys Solace to improve its IT infrastructure

Drax Group has selected Solace's event streaming and management technology to make its IT architecture more efficient, agile, and to help reduce the cost of delivery.

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NEWS

Merging culture and technology the way forward?

Smartsheet has revealed 71% of technology decision-makers are rethinking their longer-term strategic decisions around workforce technologies, according to a commissioned survey of enterprise professionals conducted by 451 Research, part of S&P Global Market Intelligence.

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NEWS

Kaseya reveals latest innovation cycle

Key updates allow IT professionals to discover virtual machines, customise cybersecurity training modules and navigate evolving CMMC guidelines.

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NEWS

New benchmarks reveal impact of digital transformation

Last year, digital transformation accelerated, and business spend was scrutinized - causing many companies to re-evaluate their investments. Coupa wants to help all businesses spend every single dollar of their money smarter, and today released new data benchmarking how some of the most efficient businesses are managing their spend and investments.

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Health Devices, Smart Watches and Virtual Reality all have huge potential for marketers but could...
Four out of five prefer that human customer service interactions remain a part of customer service.
Kyndryl and VMware are expanding the companies’ strategic partnership focused on app...
International Data Corporation (IDC) has published its worldwide information technology (IT)...
Digital.ai has released the Digital Transformation Progress Report, detailing the findings of a...
Companies that have continued to invest in their customer experience (CX) over the past year are 16...
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Huawei Agile Solution Improves Jumeirah Group

Huawei helps the Jumeirah Group build a robust and agile IT department to support the rapid business expansion of the group.

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