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Digital Business

Customer service is key

NewVoiceMedia reveals nearly half of UK consumers ditched a business last year following poor customer service.

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‘Customer Service 4.0’ at Rolls-Royce Power Systems

A new service and digital strategy to transform MTU’s global customer support.

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Automation accepted in the workplace

The results of a large-scale study of more than 36,000 consumers in 18 countries by Verint® Systems Inc., and carried out in partnership with Opinium Research LLC, reveals that more than 70% of consumers stated there has been an increased use of automation technology—such as artificial intelligence (AI) and robots—in their workplaces.

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Salix Homes joins forces with ANS Group to enhance its digital services

Salford housing association Salix Homes has joined forces with leading cloud service provider ANS Group to further enhance its digital services.

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How robots and digitization will change the way we work

With around 1.8 million industrial robots, the number of robots has reached a new record in factories around the world. Workers around the world rate the fact that "colleague robots" can take over work that is detrimental to health or handle hazardous materials positively (64 percent on average). However, employees are worried about how their own training can keep up with the pace of the working world 4.0. These are the findings of the automatica Trend Index 2018. 7,000 employees...

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Skillsoft introduces All Digital Transformation Courses

North Highland selects Skillsoft’s full portfolio of Digital Transformation courses to enhance its digital transformation training.

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Research reveals rising IT budgets are insufficient to meet strategic and security needs

A third are concerned they will struggle to maintain cyber defences on current budgets.

Skillsoft introduces Career Journeys

Innovative learning solution empowers employees to develop critical competencies for in-demand...

Lack of technology integration a lockdown problem

Digital Business Report shows organisations in the UK are not fully maximising connected business...

SR Technics partners with HCLTech to digitally transform business operations

SR Technics, a global MRO-service provider in the civil aviation industry, to leverage HCLTech’s...

CIOs need greater cross-team collaboration to drive digital transformation

93% say IT’s ability to maximize value for the business is hindered by challenges, including IT...

Consumers feel service is an afterthought

Nearly three quarters of UK businesses see a direct link between customer service and business...
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Huawei Agile Solution Improves Jumeirah Group

Huawei helps the Jumeirah Group build a robust and agile IT department to support the rapid business expansion of the group.

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