Digitalisation World

“Cost to Serve” metrics and self-service implementation key for new ITSM deployment.

COVID accelerates demand for gig-driven customer support models

Report by GigCX platform provider Limitless shows customer service has helped supplement...

Fujitsu research finds 85% of the C-suite and 71% of employees believe hybrid working will make...

Traditional banks will fall even further behind in market share and customer experience due to the...

97% of UK government, defence and aerospace organisations face barriers to achieving digital...

OVHcloud now provides its IaaS customers with a carbon calculator aimed at giving them monthly...

NTT DATA and Microsoft are jointly pursuing strategic opportunities as part of the multi-year...

Huawei helps the Jumeirah Group build a robust and agile IT department to support the rapid business expansion of the group.

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