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BBVA selects IPsoft to automate its customer support services

BBVA and IPsofthave form ed a partnership for the joint development of a new generation of digital customer support services powered by artificial intelligence technologies, based on IPsoft’s virtual assistant, Amelia. 

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Majority of businesses missing sales and revenue as a result of inefficient marketing technology

Nearly all respondents cite a lack of maturity in their marketing technology and poor collaboration between CIOs and CMOs as key barriers preventing them delivering great customer experiences.

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Failing to meet customer expectations

Nearly two-thirds of respondents in the UK (58%) say more work is needed by companies to improve their online experience.

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NEWS

93 per cent of businesses cannot use analytics to predict individual customers’ needs

Lack of predictive analytics traps customers in vicious cycles based on their past selves.

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Databricks conquers AI dilemma with unified analytics

Despite the allure of artificial intelligence (AI), most enterprises are struggling to succeed with AI. Preliminary findings of a Databricks commissioned research study reveals that 96 percent of organizations say data-related challenges are the most common obstacle when moving AI projects to production.

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UK enterprises have reached cloud tipping point, but people are greatest barrier to success

A new report from Skytap and 451 Research shows that despite appetite to modernise, 74 percent of tech leaders report more than half of applications remain on-premises, creating internal skills challenges.

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More than one third of workers ‘feel closer to colleagues’ despite Covid-19 lockdown

Over one third (35 per cent) of workers have reported feeling closer to colleagues, and...

Wipro, Google Cloud expand partnership to accelerate digital transformation for enterprises

Wipro has expanded its strategic partnership with Google Cloud to accelerate cloud adoption and...

Bioscope Technologies files worldwide e-waste Bioleaching patents

Company initiates industrial scale PCB recovery operations.

97% of AI leaders commit to responsible AI

Domino’s 2024 REVelate survey reveals that despite high awareness of responsible AI's importance,...

Decision-makes question sustainability strategies

New enterprise survey from CCS Insight shows that 58% of decision-makers are concerned about their...

65% of businesses feel threatened by digital start-ups

38% of UK businesses don’t know what their industry will look like in three years.
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Huawei Agile Solution Improves Jumeirah Group

Huawei helps the Jumeirah Group build a robust and agile IT department to support the rapid business expansion of the group.

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