Digitalisation World

Keeping the lights on is preventing IT departments from focusing on the customer experience

Published in Digital Business Infrastructure Infrastructure + Asset Management Infrastructure + Hardware Platform Power & Cooling

Digital transformation trends mean that businesses are focusing more heavily on their customers and are using technology to improve their experience. However, IT departments remain bogged down in day-to-day activities and the need to keep the lights on, which is preventing teams focusing on how they can help drive improvements to the customer experience.

NEWS

More than half of enterprise leaders believe their role has significantly changed due to digital transformation

Published in Digital Business

Research from Ensono and the Cloud Industry Forum finds that digital transformation is not only changing organisations, it is changing roles, including that of the CIO. Individual skills need to be revisited in the digital era.

Published in Digital Business

Aspect Software has announced a partnership with the UK’s fastest growing retailer, Lidl UK, to deliver a fully automated, AI-powered, Facebook Messenger chatbot, which will help UK customers easily select the best wine for their meal or moment. Lidl’s new chatbot – named Margot – will become Lidl shoppers' virtual wine consultant at the tap of a screen.

Published in Digital Business

Altify’s Business Performance Benchmark shows customer retention a strategic priority, external recommendations more valued than CEOs.

Published in Digital Business

Growing adoption of cloud native architecture and multi-cloud services contributes to $2.5 million annual spend per organization on fixing digital performance problems.

Published in Digital Business

Findings show organisations overwhelmed by mounting technical debt and the number of software applications needed to support changing IT environments.