Tickets.com transforms IT service delivery

Tickets.com is successfully using ServiceNow software-as-a-service as a global, automated platform that supports rapid business growth and helps ensure quality and customer satisfaction. While Tickets.com utilises the “out-of-box” ServiceNow application framework to support IT functions, the company also develops custom applications on the ServiceNow platform to meet business needs and opportunities beyond IT, especially to quickly and reliably prepare for events.

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Atkins expands cloud services on UK Government G-Cloud

Atkins, the UK’s largest engineering consultancy, is making it easier for public sector clients to procure its leading ICT solutions by adding three new cloud based services on G-Cloud, an online catalogue of information and communications services for the UK public sector.

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Measurement and analysis are key

Continuity Software has announced the results of the Continuity Software IT Operations Analytics Benchmark. Based on results collected across a variety of industry verticals - including financial services, healthcare, manufacturing, and retail - the benchmark underscores the importance of operational analytics in meeting IT performance goals.

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Talend has detailed its continued partner momentum with Databricks. With the Winter ’20 release...
HelloFresh, integrated food solutions group and the world’s leading meal kit company, is...
Asset and service data will have a gravitational pull beyond service departments, putting a new...
Customer trust outweighs compliance burdens.
Enriched historical, real-time and predictive analytics functionality.
Global partner programme empowers system integrators and technology partners to exceed customer...
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How to Turn Data into Business Value

Marc Chemin, Global Insights & Data Consulting Leader, shares his view on how our clients can exploit big data and analytics to enhance organizational revenues, customer satisfaction and business processes.

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