NEWS
Transforming Customer Experience: A Tech-Powered Evolution in Customer Support

Customers are the lifeblood of any business. But with today’s customers having more choice than ever before, this is putting pressure on organisations to deliver a strong customer strategy that sets them apart from their competitors. Any organisation that wants to live by a strong customer...

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NEWS
MLOps and LLMOps – How do they differ?

By Aleksandra Sidorowicz, Machine Learning Engineer at Future Processing.

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NEWS
How to achieve incident management best practice

By Jere Jutila, Director of Business Development at Miradore.

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NEWS
What is Generative AI and is it the Way to AIOps?

By Lori MacVittie, F5 Distinguished Engineer.

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NEWS
Efficient IT management: maximising output with minimal resources

By Jeremy Rafuse, Vice President & Head of Digital Workplace at GoTo.

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NEWS
Top trends to watch for in IT Service Management

By Phil Fox, Principal Customer Success Advocate at Adaptavist.

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NEWS
2023 IT Services Predictions and Trends

By Colin Blumenthal, Vice President, IT Services, Sharp Europe.

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Videos

Leah Goldfarb, Environmental Impact Officer at Platform.sh, explains the importance of being able to identify truly green data centres as organisation’s develop their own sustainability objectives and also...
Jo Debecker, Managing Partner and Global Head of Wipro FullStride Cloud, discusses the ways in which the sustainability agenda is shaping the data centre landscape, with cloud and AI seen as both challenges...
Tal Barmeir, Co-founder & CEO Blinq.io, discusses her career in the IT industry, sharing some valuable insights when it comes to entrepreneurship and start-ups, alongside her belief that equality needs to be...
Sam Bainborough, Director, Strategic Segment Colocation & Hyperscale at Vertiv, discusses recent developments at the company, including expansion plans, liquid cooling, modular timber construction and energy...

News

OpenText unveils its latest information management solutions, powered by AI and designed to catalyze business transformation through reimagining the way work is approached.
In an ORX survey of 26 of the world’s biggest banks and insurers, three quarters (75%) of firms said that they have started using external GenAI tools in operations, with the most popular being Microsoft...
Metomic surveyed more than 400 CISOs to better understand the biggest challenges security leaders are up against in 2024, along with their top priorities and initiatives.
Data and artificial intelligence (AI) leader SAS has officially expanded its SAS-hosted managed services to Amazon Web Services (AWS). A strategic addition to the SAS Managed Services portfolio, the expansion...