Expert Opinions | Digitalisation World

Is your automated technology a threat to customer relationships?

Published in Blockchain Digital Business Everything AI Internet of Things Machine Learning Orchestration + Management Tools Robotic Process Automation Virtual + Augmented Reality

We’ve all been there: trying to call our bank, GP, or utility provider, and having to press an infinite number of keys to get through to an automated voice that will make us wait on the line while letting us know that we’re number 20 in the queue. Companies claim that automating communication...

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