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Customer satisfaction rises overall

Customer satisfaction drops as customer service agents more frequently use apologetic or polite vocabulary in a conversation, while customers benefit by being polite themselves, according to findings of the quarterly Zendesk Benchmark report released recently.

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SUSE Cloud 4 now available, featuring Ceph distributed storage

Latest SUSE Cloud also includes advanced VMware capabilities plus enhanced scalability, automation and availability to ease enterprise OpenStack adoption and reduce costs.

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Red Hat Enterprise Linux 6.6 Beta now available

Red Hat has announced the beta release of Red Hat Enterprise Linux 6.6, the latest version of our Red Hat Enterprise Linux 6 platform.

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Quorum releases onQ v3.8

Quorum has announced the general availability of Quorum onQ™ v3.8. This latest version offers a long list of new features and enhancements — among them, the industry’s first truly agentless protection for application consistency. With this new feature, Quorum delivers the only...

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Lenovo ThinkServer now offering shared DAS clustering

Syncro controllers bring shared storage with RAID along with storage clustering and failover to...

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New hospital data centre project

Queen Elizabeth Hospital King’s Lynn NHS Foundation Trust awards Secure I.T. Environments.

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End user survey sheds light on the application’s importance

Ninety-four per cent of UK business end users say application performance and availability affect...

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Unisys wins contract worth up to 28 million dollars

Defense Information Systems Agency selects Unisys to continue supporting the department's...

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Security breaches can go undiscovered for weeks

Tripwire, Inc has announced the results of a survey of 215 attendees at the Black Hat USA 2014...

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Gridstore CEO, George Symons, reviews 2014 Storage Industry Predictions

Gridstore™ has revealed its mid-year review of their original 2014 industry predictions. With...

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Survey reveals importance of hosting outsourced data locally

80% of IT decision makers agree that backing up their organisation’s vital information near...

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Increased demand for web apps hampered by lack of critical penetration

Inevitable growth of web apps leading to innovative new use cases yet many organisations still...

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Videos

BCS recruits a competitive edge - Part 2

Egli Kaja, Project Manager, BCS, describes his journey from professional footballer to data centre project management, as part of BCS’s Athlete Career Transition Programme, designed to address the data...

Taking the heat out of the liquid cooling debate

Adam Raymond, Sales Manager UK & Ireland at SWEP International, discusses the increasing pressures on data centre cooling thanks to the AI explosion, explaining how liquid cooling solutions - rear door heat...

DCS talks to Mark Acton, DCA at their 2025 10x10 Event

In this video, DCS talks to Mark Acton, DCA at their 2025 10x10 Event

Realising the promise of PICs

Chris Maloney, Managing Director of US Operations & Director of Business Development at VPIphotonics, discusses how photonic integrated circuits (PICs) have become an enabling technology in the rapid expansion...

Expert Opinions

Unifying automated security to overcome IT middle management challenges

By Mike Fry, Infrastructure Data & Security Solutions Director at Logicalis UK&I.

Why embracing an AI-powered multi-cloud approach is now critical

By Dirk Alshuth, Cloud Evangelist at emma – the cloud management platform.

The AI Revolution in the UK IT and Telecoms Channel

AI is revolutionising work in the unified communications sector, but with its transformative potential also come challenges; William Rubio, CallTower’s CRO explores the key areas where AI is making an...

Multi-Tenancy: A Global Necessity for the Modern MSP

By: Yoram Novick, CEO, Zadara.

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