Customer satisfaction rises overall

Customer satisfaction drops as customer service agents more frequently use apologetic or polite vocabulary in a conversation, while customers benefit by being polite themselves, according to findings of the quarterly Zendesk Benchmark report released recently.

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Chivas Brothers distillery completes major storage & DR upgrade

Chivas Brothers partnered with CSA Waverley to undertake a storage area network (SAN) and disaster recovery (DR) upgrade using HP technology. This move has created a highly efficient, cost-effective and available storage environment for Chivas Brothers.

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Rackspace announces enhanced DevOps Automation Service

Rackspace has announced new features to its DevOps Automation Service including Windows Support and...

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HGST and NEC deliver performance for scalable SQL server appliances

HGST and NEC have announced a PCIe SSD Appliance for Microsoft® SQL Server® – a...

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Tegile Systems continues to expand sales executive ranks

Tegile Systems says that David Bangs, a proven sales leader with significant revenue success and...

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Nimble Storage introduces Adaptive Flash Arrays

New CS300 and CS500 deliver a 50 per cent increase in performance.

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Kroll Ontrack announces new version of its proprietary Remote Data Recovery service

Enhancements to Ontrack Remote Data Recovery software make data recovery even more secure, fast and...

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Scalr introduces Cloud Cost Analytics

Scalr has announced the release of Scalr Cost Analytics. Scalr Cost Analytics will enable a broad...

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Arrow and SimpliVity sign pan-EMEA value-added distributor agreement

Arrow Electronics, Inc. and SimpliVity have announced a Pan-European agreement to deliver a...

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Flash awards

At the 2014 Flash Memory Summit, NetApp, Inc. was honored with two awards for its leadership and...

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New offerings for application acceleration

HGST has announced the launch of its new FlashMAX® III family of PCIe accelerators, which...

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World’s fastest SSD?

At the recent Flash Memory Summit, HGST previewed a new architecture for solid-state drives (SSDs)...

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VMware veterans launch 100% Cloud Managed Platform for Docker, KVM and VMware vSphere

Platform9 has emerged from stealth and unveiled its SaaS platform that transforms an...

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Videos

Tom Glover discusses the findings of the company’s recent Q1 2025 EMEA Data Centre Report, which reveal potential challenges around tariffs and wider geopolitical tensions, power constraints and demand...
At Data Centre World Frankfurt 2025, we spoke with Oliver Callies from Semsafe to hear about the company’s involvement in the event and their perspective on the data centre industry. Watch the full...
Joe Capes, CEO of LiquidStack, outlines the thinking behind the launch of the company’s GigaModular™ CDU - the industry’s first modular, scalable Coolant Distribution Unit with up to 10MW cooling...
Chase Doelling, Principal Strategist & Director at JumpCloud, discusses the company’s recent 2025 MSP Performance Report which looks at the challenges and opportunities for MSPs - outlining a strategic...

Expert Opinions

By Barley Laing, the UK Managing Director at Melissa.
By Scott McKinnon, Chief Security Officer, UK&I at Palo Alto Networks.
By Irvin Shillingford, Hornetsecurity’s Regional Manager for the UK, Benelux, and Nordic Regions.