Delivering deeper understanding of customers

Zendesk, Inc. has launched Insights, its next-generation analytics tool for organizations to measure and visualize the impact of their customer service interactions managed through its cloud-based customer service platform.

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Appirio continues European growth

Appirio, a global cloud consultancy, has announced a number of high profile customer wins, a deepening executive bench and an expansion into Germany as the company increases its investment in Europe. Appirio, which is working with brands such as AstraZeneca, eBay, PayPal, Coca-Cola, Kaplan, Stryker...

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InfinityQS debunks Cloud Computing myths

Now available for download, “Cloud Mythbusters: Dispelling the Myths of Manufacturing in the Cloud” eBook helps manufacturing quality and IT professionals embrace cloud computing as a solution for supply chain-wide quality, efficiency and productivity.

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Cabinet minsters fail to see the big picture in shift to SMEs

Cabinet Ministers are failing to grasp the bigger picture behind the government’s move to embrace IT services supplied through SMEs says Peter Groucutt, managing director of Databarracks. This is following comments that small firms are apparently unable to effectively support the IT...

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Calyx extends management services portfolio

Calyx has significantly extended its Managed Services portfolio, offering more proactive customer...

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Mirantis opens office in France to deliver zero lock-in OpenStack solutions to European customers

Experienced local team brings real-world expertise in OpenStack development, deployment and...

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Cloud ‘wars’ ignore customer casualties

Survey respondents report staggering failure rates across 'tech giant' IaaS implementations...

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RadiusGroup works with Flexiant

RadiusGroup and Flexiant work together to bring cloud services to the Russian market.

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Zurich helps Cloud-dependent companies

Insurance enhancement protects businesses from income loss when cloud suffers physical damage.

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New Flexera Software App Portal release

Redesigned for rapid adoption by tech-savvy employees, App Portal helps ensure successful...

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Equinix and Ciena enable on-demand Virtual Network capabilities

Industry-leading data center provider deploys Ciena networking platforms to enable virtual cross...

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Comms-care acquires Platform to bolster professional services offering to the channel

Comms-care, the leading provider of outsourced IT services for the channel community, has announced...

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ShapeBlue expands service into Southern Africa

ShapeBlue, the leading independent global CloudStack integrator, announces the launch of a...

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UXC Eclipse signs Cloud ERP and CRM partnership with SaaSplaza International

SaaSplaza and UXC Eclipse sign strategic partnership agreement to provide Cloud Services for...

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JLT adopts netEvidence’s Highlight to improve employees’ experience of vital IT services

To gain a full understanding of how its employees experience its IT services, Jardine Lloyd...

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Videos

In Part 2 of our interview with Datwyler at Data Centre World Frankfurt 2025, we spoke with Oliver Wunderlich to continue the conversation about the company’s activities and insights from the event. Watch...
Dominic Carroll, Director of Portfolio at e2e-assure, explains that the company’s recent research reveals that while men and women recognise the importance of security, businesses are missing a crucial...
We caught up with Manuel Schröder and Carsten Ludwig from R&M during Data Centre World Frankfurt 2025 to hear their take on the latest developments in the data centre sector.
Tim Golden, CEO of Compliance Scorecard, explains that the company, a Compliance as a Service (CaaS) platform provider, has partnered with Pax8 to help managed service providers (MSPs) streamline policy...

Expert Opinions

By Nicholas Lynch, Principal Consultant at NetSPI.
By Nick Ewing, Managing Director, EfficiencyIT.
By Aymeric de Condé, Head of APAC at STX Group.
Navigating a Changing Environment | Hardware Habits for a Changing World By Ollie Walters, Techbuyer