Innovations for hybrid work future

According to Gartner, 90% of survey respondents plan to allow employees to work remotely at least part of the time, even after the COVID-19 vaccine is widely adopted. The future of work has many organizations implementing a hybrid work model, or a mix of both at-home and in-office environments, which introduces a new set of productivity challenges. As a result of work no longer being tied to just a physical place, time and attention are more precious, and building human connection is more crucial than ever. Google Workspace’s latest innovations support flexibility in when and how employees work, enable better management of time and attention, and strengthen participation and collaboration equity, that is, the ability for everyone to contribute equally, regardless of location. 

“As much of the world adopts a more hybrid workplace, the long-term success of this new dynamic will ultimately depend on the tools businesses have in place to both support their people and promote an inclusive culture,” said Javier Soltero, VP and GM of Google Workspace. “From the very start, Google’s focus on productivity and collaboration has been rooted in the flexibility and mobility today’s employees demand. We’re now optimizing Google Workspace for the level of collaboration equity, time management and human connection needed for the sustainable and healthy hybrid workplace of the future.”

The new additions to Google Workspace will further empower all the ways work happens in an ever-changing world. These updates include a frontline worker solution, a set of features to help people find more time and focus, and powerful tools for strengthening collaboration.

"Organizations need technology that bridges gaps between both the old and new ways of working, as well as between remote and in-office workers," according to Wayne Kurtzman, IDC Research Director of Social & Collaboration solutions. "The hybrid workplace relies on new ways to communicate, collaborate and streamline work across all devices to enable people to deliver greater impact. An integrated workspace, like Google Workspace, delivers less application switching with greater ease of use."  

Enabling collaboration on the frontlines

To address the challenges of frontline workers using personal devices and apps to get the information they need, Google Workspace will be launching Google Workspace Frontline, a new offering built specifically for frontline employees--from retail associates and nurses, to restaurant and construction workers--in the coming weeks. Workspace Frontline is a custom solution that includes communication and collaboration apps like Gmail, Chat, Docs, Drive, and more, as well as business-grade support and security features like advanced endpoint management that help keep a company’s data secure.

Google Workspace has also made it easier for business teams to build custom AppSheet apps directly from Google Sheets and Drive, so that frontline workers can collect data in the field, report safety risks, or manage customer requests, streamlining their work. 

Managing time and attention 

As employee working hours, workflows and schedules continue to change and evolve from the traditional workday, teams require calendars that reflect their hybrid realities and tools to help them maximize their time. Google Workspace will be releasing new features to address these needs, including:

·         Google Workspace with Google Assistant allows users to use their voice to ask Google what’s next on their calendar and quickly join a meeting or send a message. Google Assistant is currently available for Google Workspace on any mobile device and is in beta for smart speakers and Smart Displays, like Nest Hub. 

·         Segmentable working hours will help users specify multiple work blocks in working hour settings to signal to teammates when they’re online and available for meetings. 

·         Recurring out-of-office events will help users schedule regular, recurring out-of-office blocks, automatically declining invites during that time. 

·         Location indicators across Google Workspace allow users to share which days they will be working from home and which days they will be in the office.

·         Focus Time lets people minimize distractions by limiting notifications during specified times.

·         Time insights will be delivered to Google Workspace users (visible to the employee only, not their manager), so that employees can assess how they're spending their time against their own priorities.

Strengthening collaboration for all

New updates to Google Workspace makes collaboration seamless, more accessible and equitable. 

·         Second-screen experiences in Google Meet allows users to host their meetings across a mix of devices, like Google Meet hardware in conference rooms or Nest Hub Max at home. With new second-screen capabilities, people will be able to present and fully participate in the Google Meet experience, including with chats, polls, and Q&As, from any device, no matter where they are.

·         Updates to Meet on mobile devices makes it easier to have a bigger impact on a smaller screen.  Mobile tile view allows users to see more people at once, while split-screen and picture-in-picture support on Meet mobile will help users seamlessly chat or browse Gmail without missing the visual thread of a meeting. Additionally, mobile support for background replace, Q&A, and polls will also help users stay productive and connected on the go.

·         Livestream enhancements, including Q&A, polls, and live captions (in English, Spanish, German, Portuguese, and French) in Google Meet will enable more powerful and inclusive meetings. Meet is also enabling live streaming across multiple Google Workspace domains within the same organization.

·         Chat, Jamboard, and Calendar are being added to Workspace Essentials to give teams even more ways to connect and collaborate. 

Google Workspace is also announcing new security tools with Assured Controls and expanded Data Regions coverage. Assured Controls will allow customers to make decisions about how to control provider access, while expanded Data Regions coverage helps customers choose where their data is geographically located at rest.