The ground-breaking ‘cloud first’ multi-service deal will see HCL provide integrated public cloud hosting and SAP and Application Maintenance Services, including the migration of a significant applications portfolio to Amazon Web Services (AWS) public cloud. In addition, HCL will provide IT Service Management, Service Desk and Managed Workplace Services.
HCL will deliver these services to support Cadent’s business operations which distributes gas to 11 million homes and businesses in the North West, Midlands, East and South East of England. HCL will provide MWS support to approximately 4,500 staff; including 3,500 field based-engineers who work across the company’s 65 regional depots. As a regulated business, Cadent is driven to provide better service and value to its customers, therefore was looking for a partner that could rapidly modernise its IT environment to deliver further business efficiencies. After a competitive tender, HCL was chosen due to its ‘cloud first’ approach, focus on end-user experience, and its automation and orchestration expertise.
“IT is mission critical to Cadent as a business, therefore it is essential we have the highest levels of IT support. At the same time, we recognise the need to modernise our IT environment in order to increase our business efficiency and the overall productivity of our mobile workforce,” said Tina Sands, CIO, Cadent. “We believe that in HCL, we have chosen a partner that has extensive transformational experience and is committed to delivering real business value through the adoption of the latest technologies.”
“The win in Cadent is a fantastic endorsement of HCL’s drive to help clients lay the foundation of their IT on new age cloud services. We are delighted to have been chosen as the partner who delivers this prestigious transformation, supporting a mission critical national Infrastructure in the UK along with the needs of 3,500 mobile workers,” said Sandeep Saxena, SVP – UK & Ireland, ITO, HCL Technologies. “The ‘cloud-first’ roadmap we have laid out for Cadent will enable it to become a truly 21st Century enterprise – supported by best-in-class technology and IT services delivery. Furthermore, through leveraging the automation and AI capabilities that are central to our Mode 1-2-3 growth strategy, Cadent will be able to realise improved business efficiencies.”
