Technology investments underused by more than half of UK businesses

More than half of UK businesses (56 per cent) have invested in technology over the past five years that has been underused, research by TomTom Telematics has revealed.

7 years ago Posted in

A lack of guidance and support from suppliers was found to be the number one reason for this, highlighted by 47 per cent of businesses. Forty-five per cent also said they lacked a dedicated resource to make use of the technology while more than a third (37 per cent) said the technology was incompatible with existing systems and processes.

“Investment in technology is crucial in helping businesses to stay nimble, adapt to changes in the market and to turn operational data into genuine business intelligence,” said Beverley Wise, Director UK & Ireland at TomTom Telematics. “But investment alone is not enough and many organisations do not get the results they anticipate because they fail to plan beyond the implementation phase.

“This means potential suppliers should be scrutinised to check they offer ongoing consultancy and support services, continuously invest in research and development, and create solutions that are adaptable enough to integrate with other software or hardware. Long-term success can also be aided by a clear organisational policy that assigns ownership to the appropriate employees, outlines training requirements and establishes practical processes for data management and analysis.”

Technology investments underused by more than half of UK businesses

More than half of UK businesses (56 per cent) have invested in technology over the past five years that has been underused, research by TomTom Telematics has revealed.

Half of C-suite say data is out of date by the time it reaches them

GenAI not production-ready?

AI tops decision-makers' priorities

Diversity in tech is on the up – but there’s still more to be done

ASDA and ServiceNow expand collaboration to enhance employee and customer experiences

Quest Research identifies emerging data intelligence strategies

Two-fifths of IT professionals blame the ‘skills gap’ for new hire struggles

Less than half of digital initiatives are successful