Fujitsu will continue to support Patria, a Finnish company in the field of defense, security and aviation lifecycle support services and technology solutions, by providing a selection of managed infrastructure and end user services to support the company’s network of more than 2,500 users.
The agreement represents a two-year contract extension of the existing long-standing relationship between Fujitsu and Patria which started in 2008. The collaboration has already seen a significant reduction in lead times for Patria’s IT support requests as well as additional benefits derived from streamlined IT processes.
As Patria is a defense and aerospace contractor, partially owned by the State of Finland, ensuring the security of end user devices is critical. Fujitsu will assume responsibility for the control of user access. In addition Fujitsu will provide service desk and on-site support services across all Patria sites including those located in Tampere, H?meenlinna, Riihim?ki, J?ms?, and the group’s headquarters in Helsinki.
Fujitsu will deliver Patria’s end user services in line with the defense organization’s IT management model which is based on Lean? principles, Six Sigma? methods and continual improvement. Service implementation will also be fully compliant with the stringent security demands set by Finland’s National Security Auditing tool, Katakri?, which is designed to ensure that organizations have adequate security arrangements in place to prevent the disclosure of classified information.
Sari Torkkola, CIO at Patria, says: “Our goal is to constantly improve the quality of our end user ICT services while minimizing costs. After conducting a competitive bidding process to find a trusted partner for our IT end user support services, we decided to renew our agreement with Fujitsu as we have been impressed by the quality of services delivered to date and the team’s dedication to constant improvement. This new phase of our successful cooperation will focus on optimizing our operations. By partnering with Fujitsu, quality improvement will continue to be a vital part of our day-to-day cooperation.”
Mikko Lampinen, Head of Public Sector and Healthcare at Fujitsu in Finland, says: “Continuous service improvement is in the Fujitsu DNA. As a trusted partner, we constantly evaluate the service we deliver to ensure that it continues to be the best fit for our customers’ businesses. We take a strong co-creation approach - first we evaluate a customer’s requirements, then we collaborate to identify the optimum solution. We also constantly reassess the situation to identify possible areas for improvement. This approach enables our customers to realize productivity gains and cost savings by adopting efficient, modern end user computing services that can support all end user workstyles.”
