VIDEO

TrueSight: BizOps for Capacity Management

Cerner has applied DevOps principles to their capacity management practice – and call it BizOps. This new BizOps model allows them to better service their internal clients – faster, more accurate recommendations that have built the trusted relationships needed for fast, efficient service.

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VIDEO

Stephane Zantain on Customer Engagement

Stephane Zantain, Head of Customer Engagement, Europe, at Capgemini Invent, explains why customer engagement depends on being able to recreate one-to-one relationships despite complex touchpoints.

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With new support for RPA, BMC Helix will enable enterprises to leverage bots to automate service...
Simplify monitoring and troubleshooting with rich application performance insights and distribute.d...
The SaaS-based offering, available immediately, complements the company’s current IT Service...
Provides business intelligence to reduce OpEx in cloud for multiple accounts.
Software intelligence platform used to optimize pipeline conversion in real-time, increase bookings...
OCI services now coupled with ServiceNow’s IT Operations Management (ITOM) Visibility, enabling...
Latest Video

Stephane Zantain on Customer Engagement

Stephane Zantain, Head of Customer Engagement, Europe, at Capgemini Invent, explains why customer engagement depends on being able to recreate one-to-one relationships despite complex touchpoints.

Read more