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Video Magazines
The Digitalisation World Video magazine contains the latest Zoom interviews with experts in the industry.
Justin Martin, lead of capacity management team at Cerner, talks about his goals for the capacity management team – staying ahead of the business needs.
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Cerner has applied DevOps principles to their capacity management practice – and call it BizOps. This new BizOps model allows them to better service their internal clients – faster, more accurate recommendations that have built the trusted relationships needed for fast, efficient service.
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Stephane Zantain, Head of Customer Engagement, Europe, at Capgemini Invent, explains why customer engagement depends on being able to recreate one-to-one relationships despite complex touchpoints.
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Stephane Zantain, Head of Customer Engagement, Europe, at Capgemini Invent, explains why customer engagement depends on being able to recreate one-to-one relationships despite complex touchpoints.
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