Digitalisation World

TrueSight: Cerner's Goals for Capacity Management

Published in IT Management + Service

Justin Martin, lead of capacity management team at Cerner, talks about his goals for the capacity management team – staying ahead of the business needs.

VIDEO

TrueSight: BizOps for Capacity Management

Published in IT Management + Service

Cerner has applied DevOps principles to their capacity management practice – and call it BizOps. This new BizOps model allows them to better service their internal clients – faster, more accurate recommendations that have built the trusted relationships needed for fast, efficient service.

VIDEO

Stephane Zantain on Customer Engagement

Published in Digital Business Internet of Things IT Management + Service

Stephane Zantain, Head of Customer Engagement, Europe, at Capgemini Invent, explains why customer engagement depends on being able to recreate one-to-one relationships despite complex touchpoints.

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Stephane Zantain on Customer Engagement

Stephane Zantain, Head of Customer Engagement, Europe, at Capgemini Invent, explains why customer engagement depends on being able to recreate one-to-one relationships despite complex touchpoints.

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IT Management + Service

TrueSight: Cerner's Goals for Capacity Management

TrueSight: BizOps for Capacity Management

Stephane Zantain on Customer Engagement

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Latest Video

Stephane Zantain on Customer Engagement