Digital Business

Public sector organisations miss the opportunity of cloud to support digital transformation

Research reveals majority of public sector executives see digital transformation as the biggest challenge of the coming year, but fail to prioritise cloud initiatives.

The human touch - still valued

Four out of five prefer that human customer service interactions remain a part of customer service.

Gartner CEO research findings with Mark Raskino

Critical IT events cost millions

Splunk has published the results of new research in a report titled “Masters of Machines III—Mitigating the Impact of Critical IT Events”, from analyst firm Quocirca. Findings show that the average European organisation loses millions of pounds/euros every year from an average of three critical IT events (CIE) per month (36 per year), with each CIE costing on average ˆ115,034/?88,488. A CIE occurs when a business application or infrastructure is down or has a malfunction....

The inevitable future of the connected business: are you ready?

By Rob Wells, senior director, Northern Europe, NETGEAR.

IT leaders must shadow their business more closely to reduce Shadow IT

Communication, awareness and flexibility key to reducing Shadow IT risk.