NEWS

Digital workplace survey – poor communication is reducing staff productivity

A major digital workplace survey of senior IT executives - across 100 medium to large organiastions, reveals that 80% believe poor internal communication negatively impacts on staff productivity across the digital workplace. The survey, conducted by bluesource, also indicates that 70% think that current internal communication systems are preventing employees talking and collaborating effectively.

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European Commission awards Wiraya ˆ2m to stimulate artificial intelligence innovation in Europe

Wiraya Activation Intelligence will use machine learning to help mobile operators serve millions of customers per day across Europe.

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South Gloucestershire selects Civica Digital as transformation partner

New contract with Civica Digital will help boost customer satisfaction and future-proof the council.

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BLOG

The Perfect Storm – digital, data, and changing business models

By David Clamp, Managing Director, Merlin Digital Consulting Ltd.

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NEWS

Self-service and AI are redefining how consumers view customer service

Two-thirds (66%) of UK consumers would choose text-based channels over speaking with a live person on the phone when it comes to customer service.

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NTT reveals lack of strategic ownership is stalling digital transformation plans.
Proposals include a modern technology architecture which will be the foundation for a new...
Competing priorities and skills shortages in IoT, AI/ML data science and robotics undermine...
CorpFlex dramatically reduces infrastructure costs, improves performance and transforms process...
Trust emerges as core foundation of digital business growth: but 7 in 10 business leaders say...
Data integrity study from Precisely and Drexel University’s LeBow College of Business exposes...
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Huawei Agile Solution Improves Jumeirah Group

Huawei helps the Jumeirah Group build a robust and agile IT department to support the rapid business expansion of the group.

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