NEWS

Divisions between IT and business could impact customer experience

Study highlights lack of investment in areas most likely to have a positive CX impact.

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NEWS

Over half of IT departments failing to deliver on projects

Integration challenges continue to slow down digital transformation initiatives, as many organisations don’t have a company-wide API strategy.

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VIDEO

Defining digital customer experience

Rich Lyons, Executive Vice President at Capgemini DCX, defines digital customer experience as it relates to sales, marketing, commerce, and service.

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BLOG

Unlocking employee productivity with mobile experiences

By Sally Sourbron, Senior HR Director, EMEA, ServiceNow.

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BLOG

Whose Customer?

Cloud services now underpin every aspect of IT investment. From office applications to core business systems and, increasingly, artificial intelligence, a robust cloud service offering is a fundamental component of any MSP business model. But how much trust do you have in your Cloud Services Provider (CSP)? In today’s challenging marketplace, clients are hard to find, even harder to win – so it can be more than frustrating to discover the CSP is also selling direct and poaching the...

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NEWS

Testing times ahead

Survey of over 100 leading digital enterprises reveals that web and mobile app test automation rates remain low. However, many organizations are looking to invest in automation solutions within the year.

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91% of organizations agree better EX will directly affect their net profit; 92% say the same about...
However, despite increased efforts less than a third describe innovation as part of company culture.
Global businesses have seen cyber-attacks rise as the world continues adjusting to remote working...
Appian has signed a global agreement with Banco Santander. Banco Santander, the largest bank in...
58% of public sector organisations across Europe admit that success of the majority of digital...
As the speed of decisions increases, new Confluent research shows half of C-level executives are...
Latest Video

Huawei Agile Solution Improves Jumeirah Group

Huawei helps the Jumeirah Group build a robust and agile IT department to support the rapid business expansion of the group.

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