NEWS

BSH Home Appliances Group chooses Twilio

BSH Home Appliances Group, the largest manufacturer of home appliances in Europe, will leverage Twilio Flex, a cloud-based contact centre, to revamp its entire digital infrastructure within their customer service organisation. Deloitte Consulting Spain is a consulting partner and advisor for this project to help roll out Twilio Flex in several regions, tightly integrating the cloud-based service solution within their customer care journey serving the needs of its customers worldwide.

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NEWS

HCLTech to supercharge New York Giants and New York Jets fan experiences

$11.8 billion tech services company named the official digital transformation partner of MetLife Stadium, Jets and Giants.

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BLOG

It’s possible to align business and data strategies – here’s how

By Tom Christensen, Global Technology Advisor & Executive Analyst, Hitachi Vantara.

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BLOG

Making a success of hybrid working

Digitalisation World spoke to Jan Hauser, CEO of app and web software development specialists, Applifting, about the management structures that could be showing the future of a company’s anatomy.

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NEWS

Customer frustration over chatbots as companies fail to test accessibility for vulnerable customers

New report finds that AI-enabled chatbots are the least satisfying customer experience and most likely to cause annoyance.

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Collibra partners with San Diego Supercomputer Center and leading technology companies to launch...
And only 38% business leaders rate their decarbonisation efforts so far as very successful.
The pandemic has boosted productivity but left half more fed up with work than ever before.
HCL’s next-gen IT services to accelerate UD Trucks’ digital transformation journey.
CloudBees unveils MCP Server on AWS Marketplace, revolutionizing AI agent deployment in enterprise...
New SI program offers training, certification, accreditation, and eLearning necessary to build...
Latest Video

Huawei Agile Solution Improves Jumeirah Group

Huawei helps the Jumeirah Group build a robust and agile IT department to support the rapid business expansion of the group.

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