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Digital Business

Bias in customer service is a problem, but could Artificial Intelligence and Robots save the day?

It’s National Customer Service Week this week, and one of the key themes being discussed is the use of AI technology and chatbots for serving customers. One big debate for the week is whether chatbots will or will not eliminate any inadvertent bias in how customers are treated.

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Digital Workplace uses Blockchain

Invotra, providers of secure digital communications platforms for enterprises, has launched what it says is the first ever digital workplace that utilises blockchain.

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Stephen Bryant joins DigitalRoute as CTO

DigitalRoute, provider of Data Integration solutions globally, has appointed Stephen Bryant to the position of CTO.

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NIIT Technologies appoints Gautam Samanta as its European Head

NIIT Technologies Limited, a leading global IT solutions organization, has appointed Gautam Samanta as the head of Europe. In this role, Gautam will be responsible for spearheading the Company's growth in the Europe region and will be based in London.

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IT insights from SMBs

Annual survey of SMB and midmarket enterprises highlights growing maturity of those IT organisations achieving operational excellence and the key metrics for highest performing enterprises.

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NEWS

IOT projects on the increase

Vodafone has published its fifth annual IoT Barometer Report  – the leading global survey of business sentiment regarding investment and innovation in the Internet of Things.

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Survey reveals CISOs' views on jobs, Zero Trust, MFA and more

The survey of hundreds of CISOs at large enterprises paints a picture of a cybersecurity world...

IT’s evolving role shapes the digital work experience

Nexthink has launched a new research report, “IT in the Evolving Workplace.” The study...

Data scientists reveal digital roadblocks

SAS research also identifies strategies to capitalise on this pivotal moment and empower data...

Kaseya reveals latest innovation cycle

Key updates allow IT professionals to discover virtual machines, customise cybersecurity training...

Cloud infrastructure vital to digital transformation

Cloud Industry Forum finds that the Cloud is critical to more than eight in ten Digital...

BMW Group, Airbus and Quantinuum collaborate

Airbus, BMW Group and Quantinuum have developed a hybrid quantum-classical workflow to speed up...
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Huawei Agile Solution Improves Jumeirah Group

Huawei helps the Jumeirah Group build a robust and agile IT department to support the rapid business expansion of the group.

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