Latest Zendesk research signals a dramatic shift in expectations, with 71% of business leaders globally rethinking the entire customer experience.
Read MoreCXOs balance need for new investments in digital technologies to drive innovation and interoperability while addressing challenges with macroeconomics, IT resourcing and cost inflation.
Read More70% of industry professionals have a very clear understanding of why digitalisation is needed and its benefits, but over two thirds (68%) believe that the ability to digitalise existing infrastructure and retrofit vessels is challenging.
Read MoreBut being sustainable is good business: 97% of businesses agree that sustainability credentials are either essential or important in their buying decisions.
Read MoreThe platform team is on the rise, with 51% of respondents reporting adoption within last three years.
Read MoreAgilitas launches ‘EVOLVE for Your People’ Report.
Read More