Customer service has quickly become a key differentiator as a result of changing consumer behaviours during the pandemic. Personalisation from brands is in the spotlight and many organisations are adopting personalised customer experience (CX) strategies in order to deliver relevant messages to audiences. By Brian Atkinson, GM & VP at Five9.
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The Covid-19 pandemic has triggered a shift in how enterprises manage their IT. By Bob Petrocelli, CTO, Datto.
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By Oliver Cronk, Chief IT Architect for EMEA at Tanium.
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By Neil Purcell, founder and CEO, Talent Works.
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By Bob Vickers, Head of UK&I at Ordr.
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By Nick Offin, Head of Sales, Marketing & Operations at Dynabook Northern Europe.
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