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Transforming Customer Experience: A Tech-Powered Evolution in Customer Support

Customers are the lifeblood of any business. But with today’s customers having more choice than ever before, this is putting pressure on organisations to deliver a strong customer strategy that sets them apart from their competitors. Any organisation that wants to live by a strong customer service philosophy needs to make a financial and cultural commitment to go the ‘extra mile’ for their customers. However, what constitutes good service varies from company to company.

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Emergency first aid in the case of total IT failure

By James Blake, Global Head of Cyber Resiliency GTM Strategy at Cohesity.

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Managed Services to Take Centre Stage in 2024

By Richard Thomas, founder and CEO of Highlight.

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How to deal with the modern CIO’s three biggest challenges

By Arthur Hu, SVP & CIO for Lenovo, Chief Technology and Delivery Officer for Lenovo’s Solutions and Services Group.

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Huawei Agile Solution Improves Jumeirah Group

Huawei helps the Jumeirah Group build a robust and agile IT department to support the rapid business expansion of the group.

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