Delivering deeper understanding of customers

Zendesk, Inc. has launched Insights, its next-generation analytics tool for organizations to measure and visualize the impact of their customer service interactions managed through its cloud-based customer service platform.

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Cabinet minsters fail to see the big picture in shift to SMEs

Cabinet Ministers are failing to grasp the bigger picture behind the government’s move to embrace IT services supplied through SMEs says Peter Groucutt, managing director of Databarracks. This is following comments that small firms are apparently unable to effectively support the IT capabilities of government departments. Recently, Vince Cable, business secretary, and Ed Davey at the energy department, revealed to the prime minister that government departments are at a virtual...

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Calyx extends management services portfolio

Calyx has significantly extended its Managed Services portfolio, offering more proactive customer support and allowing businesses to benefit from reduced risks of downtime and enhanced productivity.

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Appirio continues European growth

Appirio, a global cloud consultancy, has announced a number of high profile customer wins, a deepening executive bench and an expansion into Germany as the company increases its investment in Europe. Appirio, which is working with brands such as AstraZeneca, eBay, PayPal, Coca-Cola, Kaplan, Stryker and Xchanging to deliver strategic cloud transformation projects, recently expanded its footprint in the region by opening a development centre in Dublin, Ireland and an office in Munich, Germany....

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InfinityQS debunks Cloud Computing myths

Now available for download, “Cloud Mythbusters: Dispelling the Myths of Manufacturing in the Cloud” eBook helps manufacturing quality and IT professionals embrace cloud computing as a solution for supply chain-wide quality, efficiency and productivity.

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Latest releases of Citrix CloudPlatform and Citrix CloudPortal Business Manager increase...
A leader in factory automation, offloads IT infrastructure burdens to focus on arming business with...
GigaSpaces says that Groupe PSA has successfully launched its digital application to calculate in...
Research shows European CIOs feel greater personal risk for the decisions they make – as the...
Cisco and Equinix will jointly develop enterprise customer solutions that utilize Cisco’s...
Exasol, the provider of the world's fastest in-memory analytic database, has appointed Stefan...
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Maximizing Your Quality of Life with Genomic Data

Meet Hakon Gudbjartsson, PhD, WuXi NextCODE CIO, and Data Visionary. Learn how Dr. Gudbjartsson is helping organizations use data to improve the health and quality of life of people around the world.

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