Customer satisfaction rises overall

Customer satisfaction drops as customer service agents more frequently use apologetic or polite vocabulary in a conversation, while customers benefit by being polite themselves, according to findings of the quarterly Zendesk Benchmark report released recently.

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VMware veterans launch 100% Cloud Managed Platform for Docker, KVM and VMware vSphere

Platform9 has emerged from stealth and unveiled its SaaS platform that transforms an organization's existing servers into an AWS-like agile, self-service private cloud within minutes. The platform significantly reduces the operational complexity for IT and offers single pane of glass management of Docker, KVM and VMware vSphere. Platform9 is currently in beta with a dozen mid-to-large sized organizations.

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Scalr introduces Cloud Cost Analytics

Scalr has announced the release of Scalr Cost Analytics. Scalr Cost Analytics will enable a broad group of stakeholders within an enterprise to understand and analyze the costs associated with using cloud computing resources. This set of features addresses a growing need for IT operations and development to work with financial managers to proactively understand spend, optimize usage and in turn enforce budgetary decisions and controls on cloud infrastructure.

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Rackspace announces enhanced DevOps Automation Service

Rackspace has announced new features to its DevOps Automation Service including Windows Support and expanded environment stack support. Rackspace also launched a new DevOps Advisory Service for broader DevOps transformation engagements.

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Citygate expands to new sites in partnership with Node4

New and used car dealer Citygate has been able to reduce costs, simplify IT management and increase the flexibility of its business operation since partnering with Data Centre and communications specialist Node4 by implementing a centrally managed cloud-based system. The IT and telephony infrastructure upgrade has also enabled Citygate to expand to two new business locations, with the IT provisions up and running within 24 hours at both sites.

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WHISHWORKS reveals results of 2019 Big Data Survey with in-depth look at trends and challenges.
New research from Qlik explores how advancements in use of analytics is delivering a data-informed...
Acquisition will enable the Group to further support clients in unlocking new value creation from...
Product release features key integrations and capabilities for enhanced data security and...
New cloud-based data platform to facilitate the provision of digitally enabled, integrated...
Enterprise leaders recognize the potential of unstructured data to boost operational efficiency,...
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How to Turn Data into Business Value

Marc Chemin, Global Insights & Data Consulting Leader, shares his view on how our clients can exploit big data and analytics to enhance organizational revenues, customer satisfaction and business processes.

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