Customer satisfaction rises overall

Customer satisfaction drops as customer service agents more frequently use apologetic or polite vocabulary in a conversation, while customers benefit by being polite themselves, according to findings of the quarterly Zendesk Benchmark report released recently.

Read More


VMware veterans launch 100% Cloud Managed Platform for Docker, KVM and VMware vSphere

Platform9 has emerged from stealth and unveiled its SaaS platform that transforms an organization's existing servers into an AWS-like agile, self-service private cloud within minutes. The platform significantly reduces the operational complexity for IT and offers single pane of glass management of Docker, KVM and VMware vSphere. Platform9 is currently in beta with a dozen mid-to-large sized organizations.

Read More

Scalr introduces Cloud Cost Analytics

Scalr has announced the release of Scalr Cost Analytics. Scalr Cost Analytics will enable a broad group of stakeholders within an enterprise to understand and analyze the costs associated with using cloud computing resources. This set of features addresses a growing need for IT operations and development to work with financial managers to proactively understand spend, optimize usage and in turn enforce budgetary decisions and controls on cloud infrastructure.

Read More

Rackspace announces enhanced DevOps Automation Service

Rackspace has announced new features to its DevOps Automation Service including Windows Support and expanded environment stack support. Rackspace also launched a new DevOps Advisory Service for broader DevOps transformation engagements.

Read More

Citygate expands to new sites in partnership with Node4

New and used car dealer Citygate has been able to reduce costs, simplify IT management and increase the flexibility of its business operation since partnering with Data Centre and communications specialist Node4 by implementing a centrally managed cloud-based system. The IT and telephony infrastructure upgrade has also enabled Citygate to expand to two new business locations, with the IT provisions up and running within 24 hours at both sites.

Read More

OpenLegacy, the pioneer in digital-driven integration for legacy and core systems, is partnering...
Report from insightsoftware and Hanover Research reveals the gaps that need to be bridged to reach...
New Database Migration Service with Schema Conversion Tool makes it easy for customers to...
Dataiku has joined the NVIDIAs DGX-Ready Software program. Dataiku has been selected for the...
Automatically connecting logs with corresponding user sessions and Session Replay allows...
Allows enterprises to stream feature flags to their apps in milliseconds and export data records on...
Latest Video

How to Turn Data into Business Value

Marc Chemin, Global Insights & Data Consulting Leader, shares his view on how our clients can exploit big data and analytics to enhance organizational revenues, customer satisfaction and business processes.

Read more