ManageEngine introduces change workflows to ServiceDesk Plus

ManageEngine has announced the general availability of change workflows for its flagship ITIL-ready help desk software,ServiceDesk Plus. The move lets IT teams define a systematic way of initiating and implementing a change and automate the entire process. An online demo of the ServiceDesk Plus change workflows is available athttp://demo.servicedeskplus.com/.

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CENX introduces utilization management

Enhances capacity planning and Ethernet services visualization.

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BridgeSTOR introduces Global Cloud File Management and Sharing

BridgeSTOR, LLC has announced the latest member of its Coronado family of Cloud Storage and Gateway products. BridgeSTOR’s Coronado Synchronization Server enables business enterprises, government entities and other users of Amazon Simple Storage Service (S3®), public object storage and private cloud storage to easily and securely access cloud-resident data from multiple locations world-wide without regard to the data’s physical location.

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Rekord gives Zendesk a richer ticket

Foehn’s new Rekord application makes Zendesk support ticketing a great deal richer as an information source, by linking in customer-delivered information from emails, websites, phone calls, and social media sources such as Twitter and Facebook

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Research shows data centre space take-up jumps 18 per cent

Research just released by GVA Connect, the data centre specialist division of property agents GVA, showed UK take-up of data centre space amounted to 830,000 square feet (gross retail area) in calendar year 2013.

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Studie zeigt: Green-Screen-Applikationen frustrieren Mitarbeiter

54 % der CIOs sind der Meinung, dass das Arbeiten mit Green-Screen-Applikationen die Mitarbeiterbindung und das Recruiting erschwert

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New data from Synergy Research Group shows that hyperscale operators are the fastest growing...
In another innovative UK first for virtualDCS, the cloud computing and disaster recovery specialist...
Swedish developer of climate-positive data centers EcoDataCenter has reached a merger agreement...
Acquiring new customers amidst growing competition and dealing with sophisticated security threats...
Calyx to implement new virtualised server and storage for improved scalability.
Italtel and NTT Communications have launched a Professional Services Partner Program in Europe.
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Solve 2015: London - Andy Williams, Rackspace

Solve London - How Great Support Matters in a SaaS World.

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