Cloudy outlook is clearing for customer service

Customer expectations driving contact centres to the cloud, but protection of customer data is still a universal concern, finds new research.

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CA Technologies introduces the Management Cloud

CA Technologies has introduced the Management Cloud – a broad portfolio of easy-to-use CA applications, delivered from the cloud, that enable customers to make the right portfolio decisions, deliver exceptional service experience and empower the modern, mobile workforce.

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CloudSigma has announced the launch of CloudSigma 2.0, a next-generation public cloud that enables...
New data from Synergy Research Group shows that 52 data center-oriented M&A deals closed in the...
SingTel is Asia’s leading communications group, providing multimedia and infocomms technology...
With Managed Services revenue forecast to grow at 11.3% CAGR through to 2017, according to Insight...
LDeX Group has enhanced its London Media Platform service offering with the addition of Amazon...
Zwischen 2015 und 2017 wird Big Data laut Gartner zu etwas ganz Normalem geworden sein. Im Moment...
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The most secure data centre in Scandinavia?

Hidden deep in a mountain, Green Mountain’s data centre is cooled by the cold waters of a Norwegian fjord. Working with nature, Green Mountain is saving energy and protecting the environment — leading the way to cutting data centre energy use by a third.

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