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Busy Santa Looks to Live Chat and Chatbots for Better Customer Service

With Black Friday arriving a month ahead of Christmas, and with retail industry analysts saying that UK consumers are expected to spend £2.5bn online, Santa Claus is looking closely at the trends and planning ahead to ensure that he can meet customer demand during the December festive season. Black Friday is in effect an American import, and it marks the end of the Thanksgiving celebrations in the United States, while acting as a huge retail sales opportunity for retailers. By Graham Jarvis,...

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NEWS

Employees ready to embrace AI to improve work/life balance

With employees working longer hours despite falling productivity levels, most people now see Artificial Intelligence as a way to improve workplace output.

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NEWS

Ai doesn't need to be taxing

Rainbird, the award-winning AI-powered automated decision-making platform, has been deployed by global accounting firm Grant Thornton to automate the assessment of Research & Development (R&D) tax claims to HMRC.

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NEWS

Customers want humans, not robots

New research reveals 75 percent of customers still favour live agent support for customer service vs 25 percent self-service and chatbots.

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NEWS

Fashion specialist s.Oliver rolls out End-User Experience Management

s.Oliver is using Nexthink alongside ZIS Leutek to aid IT support, enhance employee and customer satisfaction – and prepare for upcoming virtual reality projects.

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NEWS

Nordex Group adopts IoT to manage clean-energy wind farms

Software AG's Cumulocity IoT has been selected by The Nordex Group, a global manufacturer of innovative onshore wind turbines. The Nordex Group manages clean-energy wind farms based on sensor data. Headquartered in Hamburg, Germany, the company plans to connect and monitor its 6,800 existing wind turbines, using Cumulocity IoT as a platform for digitising their wind farms.

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With employees working longer hours despite falling productivity levels, most people now see...
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Atos has signed a four-year contract worth £5 million with the University of Oxford to deliver a...
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NVIDIA has introduced NVIDIA NIM™ Agent Blueprints, a catalog of pretrained, customizable AI...
Hitachi Vantara has introduced new Lumada DataOps capabilities for automated, AI-driven data...
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Docker on IoT devices

Docker is an open platform for developers and system administrators to build, ship and run distributed applications. With Docker, IT organizations shrink application delivery from months to minutes, frictionlessly move workloads between data centers and the cloud and can achieve up to 20X greater efficiency in their use of computing resources. Inspired by an active community and by transparent, open source innovation, Docker containers have been downloaded more than 700 million times and Docker is used by millions of developers across thousands of the world?s most innovative organizations, including eBay, Baidu, the BBC, Goldman Sachs, Groupon, ING, Yelp, and Spotify. Docker?s rapid adoption has catalyzed an active ecosystem, resulting in more than 180,000 ?Dockerized? applications, over 40 Docker-related startups and integration partnerships with AWS, Cloud Foundry, Google, IBM, Microsoft, OpenStack, Rackspace, Red Hat and VMware.

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