Digitalisation World

Finding success in an automated world

Published in AI Everything AI Internet of Things Orchestration + Management Tools

The age of automation is upon us, with Artificial Intelligence (AI) transforming our personal and professional lives. At home, asking Alexa to order goods and give us the weather forecast is quickly becoming the norm, and at work, some of us now find ourselves collaborating with robot colleagues, or co-bots. By Alexander Rinke, co-founder and CEO, Celonis.

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How to Ensure Your Chatbot Will Make and Not Break Your CX

Published in AI Robotic Process Automation

With voice technology becoming more and more mainstream, an increasing number of businesses are turning to chatbots to streamline their customer services and decrease costs. While chatbots as customer service agents are gaining ground, businesses still need to overcome a series of challenges when deploying this technology, mainly due to the way that chatbots have been designed to operate up to now. By Progress.

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AI - what's it all about?

Published in AI Everything AI

By Matt Watts, Director of Technology and Strategy, NetApp.

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Is your automated technology a threat to customer relationships?

Published in Blockchain Digital Business Everything AI Internet of Things Machine Learning Orchestration + Management Tools Robotic Process Automation Virtual + Augmented Reality

We’ve all been there: trying to call our bank, GP, or utility provider, and having to press an infinite number of keys to get through to an automated voice that will make us wait on the line while letting us know that we’re number 20 in the queue. Companies claim that automating communication with the customer is making their journey much more efficient and streamlined. But is that really the case or are companies just putting a barrier between them and their customers? By Neil Hammerton,...

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The workplace provides the perfect fit for wearables

Published in Digital Business Internet of Things

By Rufus Grig, CTO, Maintel.

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Your AI questions answered

Published in Digital Business Internet of Things

An AI-related Q&A with Paul Whitelam, Senior Vice President, Global Marketing, at ClickSoftware.

Docker on IoT devices

Docker is an open platform for developers and system administrators to build, ship and run distributed applications. With Docker, IT organizations shrink application delivery from months to minutes, frictionlessly move workloads between data centers and the cloud and can achieve up to 20X greater efficiency in their use of computing resources. Inspired by an active community and by transparent, open source innovation, Docker containers have been downloaded more than 700 million times and Docker is used by millions of developers across thousands of the world?s most innovative organizations, including eBay, Baidu, the BBC, Goldman Sachs, Groupon, ING, Yelp, and Spotify. Docker?s rapid adoption has catalyzed an active ecosystem, resulting in more than 180,000 ?Dockerized? applications, over 40 Docker-related startups and integration partnerships with AWS, Cloud Foundry, Google, IBM, Microsoft, OpenStack, Rackspace, Red Hat and VMware.

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AI

Finding success in an automated world

How to Ensure Your Chatbot Will Make and Not Break Your CX

AI - what's it all about?

Is your automated technology a threat to customer relationships?

The workplace provides the perfect fit for wearables

Your AI questions answered

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Docker on IoT devices