Under pressure from big merchants and watchful regulators, the two mega app stores Apple and Google made concessions last year that gave merchants monetisation options outside of their stores. For example, in June 2020, the European Commission opened an anti-trust investigation to “assess whether...
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Read MoreBridging the Gap between Sustainability and CX By Jay Patel VP & GM, Webex CPaaS
Read MoreHow the tech industry can play its part in reducing carbon emissions Corporate social...
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